Accreditations
Lexcel
In January 2013 Graeme John were awarded the highly prestigious Lexcel accreditation. This award of excellence by the Law Society recognises outstanding input on our part in relation to the provision of legal services to clients. We are one of only a select number of firms in the whole of the country to achieve this prized form of certification.
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Conveyancing Quality Scheme
In April 2013 Graeme John received recognition from the Law Society for legal expertise in buying and selling property and were awarded the CQS (Conveyancing Quality Scheme) accreditation. This endorsement demonstrates the high level of knowledge, skills, expertise and practice we provide and the quality mark is trusted by some of the UK's biggest lenders.
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Pearce Notarial
In November 2014, Lesley Pearce qualified as a Notary Public. To obtain the prestigious qualification, she took a course run by the University College London - the second-highest ranked university in Great Britain. There are very few notaries in Wales, so Lesley is one of a select group and was awarded her own personal Faculty and official Seal. She holds a public office and can act as a certifying officer in relation to documents that will be used in jurisdictions abroad.
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Resolution - First for Family Law
In June 2014 Leah Thomas became a member of Resolution. The cornerstone of membership is adherence to the Code of Practice, which sets out the principles of a non-confrontational approach to family law matters. The code principles require lawyers to deal with each other in a civilised way and to encourage their clients to put their differences aside and reach fair agreements.
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Service Quality
In 2008 the Tonypandy Branch received two letters of commendation for client excellence; one from the Law Society and the other from the prestigious periodical Legal Week which recognised that the branch went beyond that which would normally be required to assist clients.

The Firm has strong local business, commercial and sporting connections and we are Solicitors to many local Rugby and Athletic Clubs. In fact Phillip Walters was formerly the Chairman of the International Snooker and Billiards Federation for some years.

We aim to provide our clients with a friendly, efficient and speedy service. We are all approachable, friendly and dedicated to providing our clients with the best competitive service that we can. We have a very wide range and extensive band of services on offer and if we cannot provide any specialist type of advice we will always aim to refer our clients to another third party or organisation that can assist. We pride ourselves in servicing our existing large client base and the fact that our clients return to us time and time again proves that we are accomplishing our aims and objectives.

In order to provide our clients with a one stop property service we recently acquired an Estate Agency Practice in Aberdare - Durbins Legal Estates, a joint venture with another established firm of Solicitors in Aberdare, Marchant Harries & Co. We can offer a very competitive one stop package to include the Estate AgentĀ“s fees, our fees and all disbursements.
History and Heritage
Graeme John Limited has its main branch in Aberdare and is the oldest practice within the Cynon Valley. The Firm was originally founded by Thomas Philips in 1871. He was the first ever Clerk to the Aberdare Urban District Council and he was followed into his practice by his son William David Philips who was himself succeeded by his son Lieutenant Colonel T Martin Philips. William Graeme John eventually became a partner and the Firm name was changed in 1965 as a result. Philip M. Walters the former H. M. Coroner for the district of Bridgend and the North Glamorgan Valleys became a partner in 1965 having qualified as a Solicitor in 1964.

We currently occupy number 1 Victoria square, Aberdare which is one of the oldest buildings in Aberdare Town Centre. We acquired the practices of Berwyn Davies (Aberdare) and Michael Henderson & Co (Tonypandy) in 2000 and 2001 as part of our expansion programme. This continued with a merger with A. F. Brooks & Co (Aberdare) in 2007 and the opening of a new branch office in Mountain ash in 2015.
Professional Indemnity Insurance
Under the Provision of Services Regulations 2009, we must provide you with details of our current provider of the above insurance which is as follows: QIC Europe Ltd.

The territorial coverage of our insurance is as follows: As per the policy England & Wales.
Provisions and Services Regulations 2009
Under Regulation 9 we are duty bound to provide you with information regarding the professional rules applicable to our Firm and how to access them, and to provide you with details of any codes of conduct to which this Firm is subject and the address at which these codes may be consulted by electronic means. These details are as follows: Solicitors Code of Conduct 2011. (You can access the code via the Solicitors Regulation Authority website. This code is available in the English Language.)
Complaints
In the event of you wishing to make a formal complaint you should contact our complaints director:
Mr J Thomas, Graeme John Limited, 1 Victoria Square, Aberdare, CF44 7LA
Tel: 01685 872491
DX: 53859 ABERDARE
Please use our contact form on the Contact Us page to get in touch by email.

If you are still not satisfied you can complain to the Legal Ombudsman Service, but before you do this you must make an in-house complaint to give us the opportunity of resolving matters:
The Legal Ombudsman's address is P O Box 6806, Wolverhampton, WV1 9WJ
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

As far as objecting to any bill of costs is concerned you have rights to complain to the Legal Ombudsman or you are also able to apply to the County Court for assessment of our costs. Either of these options is available to you.

If a dispute arises which relates to a contract made with you by electronic means, the EU online dispute resolution service (ORD) may be able to assist. Further information may be obtained by visiting their website, www.ec.europa.eu/odr.